Hello. I'm Rio Wicaksono
Bridging the gap between technology and business needs.
Delivering tailored solutions for sustainable growth.
Who I Am
I am an experienced IT Consultant with a strong background in delivering tailored technology solutions that align with business objectives.
Over the years, I have successfully supported organizations in optimizing their systems, improving operational efficiency, and implementing innovative digital strategies.
With expertise in analyzing requirements, designing scalable solutions, and ensuring seamless integration, I strive to bridge the gap between technology and business needs. My goal is to help clients achieve sustainable growth through practical and future-ready IT solutions.
What I Offer
Business Requirements
Translating business goals into clear, structured documentation — BRD, FSD, process flows — that align development teams and stakeholders.
System Integration
Managing end-to-end integration of enterprise systems — configuration, SIT/UAT coordination, and go-live support across multi-platform environments.
Database & Reporting
Designing, querying, and optimizing relational databases. Crafting actionable reports and dashboards that support strategic decision-making.
Deployment Management
Coordinating zero-defect go-lives — UAT sign-off, staging, production rollout, hypercare period, and post-launch stabilization support.
Multi-Country Rollouts
Delivering enterprise software implementations across APAC — adapting to regional compliance, localization, and operational requirements per country.
Training & Handover
Designing training materials, conducting end-user sessions, and ensuring full knowledge transfer for self-sufficient client operations post-launch.
My Expertise
IT Consulting
Database & Data
Tools & Design
Work History
Senior IT Implementation Lead | Regional Systems Analyst | InsurTech Specialist
CARE TECHNOLOGIES
Analyze and capture client requests using BRD, plan deployments for SIT, UAT, and Production servers, and prepare resources like databases and modules. Additional responsibilities include database backup/restore, client training, coordinating with consultants and developers for QA and version upgrades, and leading client meetings to discuss features and timelines.
Contract IT Consultant
CARE TECHNOLOGIES
Analyzed client requests via Activity Logs, prepared deployment resources, and assisted with client training. Coordinated with various teams for activity log completion, provided monthly progress reports, managed version upgrades, and conducted SIT/UAT.
General Affairs
PT. ABSOLUTE SERVICES
Handled a variety of administrative and operational duties, including processing invoices, managing material flow, building maintenance, creating purchase orders, and managing petty cash. Also responsible for goods procurement, vendor-to-customer goods receipt, and arranging hotel/accommodation.
Featured Work
System Deployment for AIG
American Insurance Group
Led the deployment of a new insurance system for AIG across multiple regions: Philippines, Guam/CNMI, Vietnam, and Taiwan. Onboarded 500+ users across 4 countries with zero critical defects at go-live.
System Deployment for Starr Thailand
Starr Thailand Insurance
Successfully deployed a new core insurance system for Starr Thailand Insurance, driving full operational capability from day one. Core system went live within project timeline with zero critical defects.
IFRS17 Compliance
Starr International Insurance Thailand
Implemented system changes to ensure full compliance with the IFRS17 international financial reporting standard. Regulatory compliance achieved ahead of the mandated deadline.
Engine Update for FPG Insurance
FPG Insurance - Philippines & Thailand
Managed and executed a critical engine update for FPG Insurance systems across 2 countries — Philippines and Thailand — improving system performance and operational functionality.
System Deployment for OONA Philippines
OONA Insurance Philippines
Successfully managed the system deployment for OONA Insurance in the Philippines, modernizing their digital infrastructure. Full deployment completed on schedule with all deliverables signed off.
Get In Touch
I'm currently open for new opportunities and collaborations.
My inbox is always open, so feel free to reach out!